Tim Hortons is where I work seems like 95% of my life. Not a bad thing, making money for school which is good. One shift in particular stands out in my mind however. A new girl, working her 5th shift, - lets call her Tammy for the stories sake - made this shift memorable for me.
Tim Hortons was Tammy's first job. She was very nervous, but in her opinion, was ready to learn. I, being the supervisor during the shift, thought Tammy looked promising, having great potential to be a good and helpful worker.
MOST people after their first shift of training understand the small sugar button and the small cream button, are for the small cups.... Tammy didn't
MOST people after the first shift understand that
brown pots = regular coffee
orange pots = decaf coffee
red pots = steeped tea
Tammy didn't
MOST people after there first shift are starting to understand which donuts are which, especially the popular ones like chocolate dip, boston cream, chocolate glazed, and honey dip...
once again, Tammy didn't
Thats okay. It was her first shift.
I understand.
This story continues on Tammy's 5th shift. Short training shifts are over. One is now left on their own on a section.
Tammy was left on till 4.
I was on drive thru going CRAZY, the store was so busy, truck was here one guy was helping the truck driver unload, one guy did not show up to work, I was on drive thru and sandwich bar by myself, and Tammy was on till 4.
I was making a sandwich and one of our regular customers comes up to me and says, "Emily, I asked for steeped tea and this for sure is coffee." I took it, looked at it, and could tell and smell that it was coffee.
No problem.
Everyone makes mistakes.
Normally I would just remake it, however, be crazy busy, I went down to Tammy, and asked her to.
She looked at me and was like, "I made that a tea."
"Tammy, this is coffee though."
"I got it out of the steeped tea pot."
"Which pot of steeped tea did you use?"
"This orange one."
Once again, for those of you don't work at Tim Hortons, Orange = decaf..... her 5th shift.
I stood there thinking, okay, mistakes happen, shes fairly new, not a big deal, moving on.
I fixed the tea, ran back to drive thru, met a few angry customers, apologized, worked faster than I ever had before and continued.
When I thought I wasn't busy enough, I looked at the front and saw that there was a line of customers out the door. Tammy was serving a man in a red t-shirt. My head set was beeping again with 3 customers waiting for their orders.
I finished serving all of them. Turned around, still man in the red shirt. Longer line.
Head set: beep.
"Thank you for choosing Tim Hortons, I'll be with you in one moment."
I ran over to Tammy who was standing there doing nothing at the time, just standing there, "Tammy, whats up?"
"Oh nothing just making a coffee and gonna grab a donut for this man."
"Cool, do you have the coffee ready?"
"Yep."
"Did you give the man his coffee?"
"Yep."
"Did you grab his donut?"
"Oh, no, not yet."
Slightly confused, "oh, you gonna get it for him?"
"Oh, yeah, it was a chocolate glazed."
Sweet, in my mind, thinking sweet, nice and easy chocolate glazed, exactly what its called, brown chocolate with shiny glaze.
looks something like this (not Tim Hortons glazed, but pretty much like this)
Tammy, however picks up a Honey dip and says, "This is chocolate glazed right?"
mmm... slightly different. Not chocolatey... white...
I corrected Tammy, "Actually, thats the Honey dip donut, this one here is the chocolate glazed."
Tammy is a sweetheart, customers love her smile and charm, just a little slower on the concepts of Tim Hortons.
Later on in the shift, a customer came up to me and said, "I ordered double doubles, but this only has sugar in it." I looked, and he was right.
I fixed the coffees, apologized and then went down to Tammy to make sure she knew that double double meant 2 sugars and 2 creams.
I went down to her till and asked her, she knew, but then said, "The coffees here do not seem to get lighter from the cream like they do at home."
I'm thinking, 'What?! what do you mean they do not get lighter.'
"Tammy, did you push the cream button?"
"Yes."
"Did you see anything come out?"
"No."
"Tammy, your cream machine is empty."
I dont know how many coffees went out without cream, however, to Tammy, rather than thinking there is no more cream in my machine, or noticing that the cream she was once seeing was no longer there, it was simply the coffee was darker than at her house, and the cream didn't make it lighter.
Tammy, you make me smile.
Looking back at the shift, it was the craziest shift, funniest shift, and most stessful shift I have ever worked in my life.